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AAF = SERVICE
How we support our customers:
-
We are a team! We only sell through distributors, never directly to
contractors. Our
customers are an extension of our sales force; therefore, we are
committed to supporting them
in every way possible.
-
At AAF a customer service representative will always be available to
assist you with any
questions regarding pricing, lead-times, and technical information
etc. If we cannot answer
your question we will research the issue and follow up with you as
soon as we have an
answer for you.
- We know time is critical, therefore; our goal is to respond to most
quote request within two
hours, never later than the next business morning. All quote request
must be sent via fax
and/or e-mail.
- We pride ourselves on quality, however; problems do inevitably arise
on occasion. When they do, we will
respond as quickly as possible and make every effort to resolve the
problem as thoroughly and painlessly as
possible.
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